You've purchased an item, returned it, and have received store credit! Your store credit is a Millard Sewing specific value that can be used on products and services in store or online. Having troubles using or just have general questions about store credit? Scroll through the steps needed to use store credit online, and view the answers to questions you might have below!
How to Use Store Credit
Use the arrows to click through each step to using your store credit on an online purchase.
First, open the navigator and use the My Account button to make sure you are logged into the account associated with the store credit. 
If you are not logged in, My Account will lead you to the sign in page. Enter your username or email address and password into the boxes as the page directs. Make sure to verify you are logging into the account the store credit was refunded on to. This will be the account you purchased the item under. 
Once you’ve chosen a product you’d like to use your store credit on, click Add to Cart to send it to your cart. 
Hover over the shopping cart along the top of your screen to see the items in your cart. 
Once you’ve viewed your cart and selected your shipping or pick up option, click Proceed to Checkout. 
Underneath the total of the products you want to purchase, click on Apply store credit discounts? to view your available credit. The amount of store credit available will show after the $ sign. Enter the amount you wish to apply in the Enter amount box, and click Apply to discount the amount from your total purchase cost.
Frequently Asked Questions
Where are my credits at?
If at checkout, you are not seeing the correct amount of store credits, verify that you are logged in to your account, and that it is the account that purchased the returned item. Only the account associated to the return will receive store credit.
I’m receiving an error message!
If you see this message, “The provided amount is invalid or the store credits balance is insufficent”, it means that the value entered into the Apply store credit discounts? box is either more than the available credits associated with your account, or is in an invalid notation.
Does my store credit expire?
Your store credit with Millard Sewing does not expire. Credit may only be removed from your account by spending the amount connected to your account. In store purchases using store credit will affect the value on your online account and vice versa.
How do I receive store credit?
Store credit is issued only through refunded products that abides by the return policy. It may only be applied by staff and is only available to the account or person the purchase was made by. Store credit is only able to be used on purchases made in store or online at MillardSewing.com
What is the refund policy?
Refunds are issued in store credit only. Shipping is non-refundable. There are absolutely no refunds on: electronic parts, electrical parts, items cut to size (fabric, belts, etc), open box items, or parts showing any signs of installation. Please utilize the notes section during checkout to enter in the make and model of your machine if you are not sure about your part or accessory fitment. We are happy to double check fitment before shipping. Cancellations are not permitted for back ordered or special order items.
Special Order items are items that we do not normally stock on hand. We order them as you do. Please allow extra delivery time for these items. If timing is critical, we are more than happy to check stock with our suppliers prior to you placing your order. No returns or refunds, period.
What is the difference between store credit and a gift card?
Store credit is issued only from refunded product, and the value is strictly associated with the price of the product refunded and can only be given by Millard Sewing staff. Store credit can only be redeemed by the account the refunded purchase was made by.
Gift cards are also only available to be used in store or online with Millard Sewing, however they are purchasable and the value is chosen by the purchaser. Gift cards are not associated with a single account to be used.
Can I get cash back as store credit?
No cash refunds are available. Every refund is processed by applying store credit to the account of the customer who purchased the item.
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