Terms & Conditions:

Returns & Refunds:

All sales are final. We do our best to be available in multiple ways to answer any and all questions prior to making a purchasing decision. Please utilize these resources before making your final decisions. Any order cancelled, you will be charged a 10% restocking fee due to the charges we face from processing a refund through our payment processor. This is non-negotiable.

Special Order:

Special Order items are items that we do not normally stock on hand. We order them as you do. Please allow extra delivery time for these items. If timing is critical, we are more than happy to check stock with our suppliers prior to you placing your order. No returns or refunds, period.

Shipping:

Flat Rate: We try to include the majority of our items in the flat rate category. It’s cheaper for you and it’s easier for us. Unfortunatly large items, aerosol cans, and the like can not be shipped using this option. For those we try to provide you with several UPS based options or allow you to pick up in person at one of our locations.

Domestic flat rate shipping is generally done via USPS, but other options may be substituted at our discretion. Spee-Dee Delivery may be used in place of UPS when shipping within their service area.

International shipping is available. Please email us with your list of items so we can determine a shipping cost and send you an invoice. At this time this is the best option to keep costs down on international orders. Please note for all International orders, you must cover your customs tax if you are charged. We do not cover customs tax.

Cabinet Shipping:

Cabinets may require extra processing time. These are generally stored at our Warehouse Location which is not open every day. It also often requires extra time to find/make the perfect box for the cabinet. We stock what we can, but one off cabinet sales require one off boxing solutions.

Shipping Damage:

Any damage incurred while orders are in transit from us to you will be handled through the shipping companies insurance. We encourage you to have a second party on hand when opening any package to record the process. This is proof of both the packing effort and the damaged item emerging from the package. We do the same when machines are sent to us for service.

Warranty (Pre Owned Sewing Machines):

Refurbished machines offer 90 days of free adjustments and 6 month warranty on the motor and foot controller. Failed components whole or in part must be returned to us to obtain the warranty. It is up to our discretion as to what must be returned and what it may be replaced with. All shipping costs are the responsibility of the end consumer.

Warranty (New Sewing Machines):

New machines offer the manufacturers stated warranty which varies by model. Please inquire about a specific model for details.